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Resolving Error 1328 in QuickBooks Desktop: A Comprehensive Guide


QuickBooks Desktop is a powerful tool for managing finances, but like any software, it can sometimes encounter errors that disrupt workflow. One such error is Error 1328, a common issue that can arise during the installation, update, or repair process of QuickBooks Desktop. This blog will explore the causes of Error 1328 and provide detailed troubleshooting steps to resolve it.


Understanding Error 1328


Error 1328 typically occurs when there is an issue with the installation or update files of QuickBooks Desktop. This error can manifest in several ways, but the most common scenario is during the update process when the system attempts to modify or patch existing files. The error message may appear with a path similar to "c:\config.msi\PT**.TMP".


Common Causes of Error 1328


  1. Corrupt Installation File: If the original installation file of QuickBooks Desktop is corrupted, it can lead to this error.

  2. Incomplete Installation: A previously interrupted or incomplete installation can cause conflicts.

  3. Update File Issues: Problems with the update files, such as corruption or incomplete downloads, can trigger Error 1328.

  4. File Modification Issues: The error may occur when the system is unable to modify or access certain files during the update process.

  5. Registry Errors: Invalid or corrupted registry entries related to QuickBooks can also lead to this issue.


Troubleshooting Solutions


Solution 1: Repair QuickBooks Installation


  1. Close QuickBooks: Ensure that QuickBooks Desktop is closed before proceeding.

  2. Access Control Panel: Open the Control Panel on your computer.

  3. Programs and Features: Select "Programs and Features" or "Uninstall a Program".

  4. Locate QuickBooks: Find QuickBooks Desktop in the list of installed programs.

  5. Repair Option: Click on QuickBooks and select the "Repair" option.

  6. Follow Prompts: Follow the on-screen instructions to complete the repair process.

  7. Restart Your Computer: After the repair is complete, restart your computer and try updating QuickBooks again.


Solution 2: Clean Install of QuickBooks Desktop


If repairing QuickBooks does not resolve the issue, a clean install may be necessary.

  1. Uninstall QuickBooks:

  • Open the Control Panel and go to "Programs and Features".

  • Locate QuickBooks Desktop and select "Uninstall".

  • Follow the prompts to completely remove QuickBooks from your system.

  1. Rename Installation Folders:

  • Manually rename the following folders by adding ".old" at the end of the folder name. This step ensures that no old installation files interfere with the new installation.

  • C:\ProgramData\Intuit\QuickBooks (year)

  • C:\Users(current user)\AppData\Local\Intuit\QuickBooks (year)

  • C:\Program Files\Intuit\QuickBooks (year)

  • C:\Program Files (x86)\Intuit\QuickBooks (year)

  1. Reinstall QuickBooks:

  • Download the QuickBooks installer from the official Intuit website.

  • Follow the on-screen instructions to reinstall QuickBooks Desktop.

  • Once installed, update QuickBooks to the latest release.


Solution 3: Manual Update of QuickBooks


  1. Download Update: Visit the QuickBooks Desktop Downloads & Updates page on the Intuit website.

  2. Select Product: Choose your QuickBooks version and year, then download the latest update file.

  3. Install Update: Close QuickBooks Desktop, then run the downloaded update file.

  4. Follow Prompts: Follow the on-screen instructions to complete the update installation.


Solution 4: Modify Windows Registry


Note: Editing the Windows registry can be risky. It is recommended to back up the registry before making any changes.

  1. Open Registry Editor: Press Windows + R, type "regedit", and press Enter.

  2. Navigate to Key: Locate the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Intuit\QuickBooks.

  3. Modify Permissions: Right-click on the QuickBooks key, select "Permissions", and ensure that you have full control.

  4. Backup Registry: Export the registry key to create a backup.

  5. Delete Key: If the key appears to be corrupt, you may consider deleting it (only if you have backed it up).


Solution 5: Use QuickBooks Install Diagnostic Tool


  1. Download Tool: Download the QuickBooks Install Diagnostic Tool from the Intuit website.

  2. Run Tool: Close all programs and run the tool.

  3. Scan System: The tool will scan your system for issues and attempt to fix them automatically.

  4. Restart System: Once the scan is complete, restart your computer and try updating QuickBooks again.


Solution 6: Update Windows


Sometimes, updating your operating system can resolve conflicts that cause Error 1328.

  1. Check for Updates: Open Windows Settings and go to "Update & Security".

  2. Download Updates: Click on "Check for updates" and install any available updates.

  3. Restart Computer: After the updates are installed, restart your computer and try updating QuickBooks again.


Conclusion


Error 1328 in QuickBooks Desktop can be frustrating, but with the right troubleshooting steps, it can be resolved effectively. Whether it's repairing the installation, performing a clean install, or using diagnostic tools, these solutions can help you get back to managing your finances without interruptions. If these steps do not resolve the issue, it may be necessary to contact QuickBooks support for further assistance.


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